Delete Your Incable Helpdesk Account

Incable Helpdesk is a support app provided to active customers of Incable Internet (Pvt) Ltd. You can request deletion of your personal data at any time, directly from this page, from inside the app, or by email — no phone call required.

Who can request deletion

Accounts are provisioned by Incable staff for active Incable Internet customers; there is no public sign-up. If you have signed in to the Incable Helpdesk mobile app or the web portal, you can request deletion of the personal data tied to your account.

How to request deletion

Choose whichever option is easiest for you:

• On the web (this page): use the secure form below. You confirm your identity by signing in with your existing username and password.
• In the app: open the Settings tab and tap Delete account. Confirm by typing your username.
• By email: write to noc@incableinternet.com from your registered email address and ask us to delete your account.

What happens after you request deletion

• Your active sessions on every device are signed out immediately.
• Your personal information — name, company name, email, phone number(s), mailing address, profile photo, and push/device identifiers — is scheduled for anonymization 30 days from the request.
• You can change your mind. Within those 30 days, sign in again to the mobile app to cancel the deletion request.
• After 30 days, your personal information is irrevocably anonymized.

What is kept, and why

Your support tickets and replies are retained anonymously after deletion — attributed to a placeholder identifier rather than to you — for audit and operational continuity. The content remains; the personal attribution is removed. Audit logs are retained as long as needed for fraud prevention and regulatory compliance. Full details are in our Privacy Policy.

Questions

If you have any questions about deleting your account or about the data we hold, contact us at noc@incableinternet.com or call 00923041110656. See also our Privacy Policy and Terms of Service.